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Added:19/01/2023 14:46
RESCHEDULED Course date & time: Monday, 17th July 2023 - 7pm AEST
Gain the support and strategies to deal with difficult customers. Expert Leadership and Customer Service presenter, Monique Richardson, will guide you through recognising and managing difficult customer interactions. Learn tactics & strategies to de-escalate and problem-solve in your interpersonal interactions at work.
Learn to:
Develop your conversation and listening skills to create the best first impression with your customer.
Understand the customer (and their difficult behaviours) to effectively respond.
Create realistic customer expectations.
Respond appropriately and confidently to customer complaints.
*Advertised times are in Australian Eastern Standard Time (AEST)
VIC, QLD, NSW, TAS: 7pm-8pm
SA and NT: 6.30pm-7.30pm
WA: 5pm-6pm
Gain the support and strategies to deal with difficult customers. Expert Leadership and Customer Service presenter, Monique Richardson, will guide you through recognising and managing difficult customer interactions. Learn tactics & strategies to de-escalate and problem-solve in your interpersonal interactions at work.
Learn to:
Develop your conversation and listening skills to create the best first impression with your customer.
Understand the customer (and their difficult behaviours) to effectively respond.
Create realistic customer expectations.
Respond appropriately and confidently to customer complaints.
*Advertised times are in Australian Eastern Standard Time (AEST)
VIC, QLD, NSW, TAS: 7pm-8pm
SA and NT: 6.30pm-7.30pm
WA: 5pm-6pm
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
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Certificate awarded
Already successfully completed: re-enrollment available!
About this item
RESCHEDULED Course date & time: Monday, 17th July 2023 - 7pm AEST
Gain the support and strategies to deal with difficult customers. Expert Leadership and Customer Service presenter, Monique Richardson, will guide you through recognising and managing difficult customer interactions. Learn tactics & strategies to de-escalate and problem-solve in your interpersonal interactions at work.
Learn to:
- Develop your conversation and listening skills to create the best first impression with your customer.
- Understand the customer (and their difficult behaviours) to effectively respond.
- Create realistic customer expectations.
- Respond appropriately and confidently to customer complaints.
*Advertised times are in Australian Eastern Standard Time (AEST)
- VIC, QLD, NSW, TAS: 7pm-8pm
- SA and NT: 6.30pm-7.30pm
- WA: 5pm-6pm
Also available as
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On-DemandBoost Your Skills: How To Deal With Difficult Customers
Learn to:
- Develop your conversation and listening skills to create the best first impression with your customer
- Understand the customer (and their difficult behaviours) to effectively respond
- Create realistic customer expectations
- Respond appropriately and confidently to customer complaints
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