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Assertiveness & dealing with difficult client relationships
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Added:10/01/2024 11:07

Master the art of collaboration and communication, enhancing your professionalism and building stronger relationships. Learn effective strategies to navigate workplace conflicts, fostering a more harmonious and productive work environment.
Key Topics:
Explore assertive communication and how to master assertiveness.
How to maintain professionalism when confronted with difficult or complex behaviours.
Learn how to communicate positively even if you have to deliver bad news.
How to say no nicely.
Difficult behaviours and how to deal with them assertively.
Don’t miss out Register today!
12 November 2024- Advertised times are in Australian Eastern Daylight Savings Time (AEDT)
Vic, NSW, Tas: 1pm-2pm
QLD: 12pm-1pm
SA: 12.30pm-1.30pm
NT: 11.30am-12.30pm
WA: 10am-11am.
30 July 2024- Advertised times are in Australian Eastern Daylight Savings Time (AEST)
Vic, NSW, Tas, QLD: 1pm-2pm
SA and NT: 12.30pm-1.30pm
WA: 11am-12pm.
Credits awarded per Session. See individual Sessions for further details.
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About this item

Master the art of collaboration and communication, enhancing your professionalism and building stronger relationships. Learn effective strategies to navigate workplace conflicts, fostering a more harmonious and productive work environment.

Key Topics:

  • Explore assertive communication and how to master assertiveness.
  • How to maintain professionalism when confronted with difficult or complex behaviours.
  • Learn how to communicate positively even if you have to deliver bad news.
  • How to say no nicely.
  • Difficult behaviours and how to deal with them assertively.

Don’t miss out Register today!

12 November 2024- Advertised times are in Australian Eastern Daylight Savings Time (AEDT)

  • Vic, NSW, Tas: 1pm-2pm
  • QLD: 12pm-1pm
  • SA: 12.30pm-1.30pm
  • NT: 11.30am-12.30pm
  • WA: 10am-11am.

30 July 2024- Advertised times are in Australian Eastern Daylight Savings Time (AEST)

  • Vic, NSW, Tas, QLD: 1pm-2pm
  • SA and NT: 12.30pm-1.30pm
  • WA: 11am-12pm.

Other information

  • Training Hours: 1.00
  • Additional Charges May Apply

    Also available as

    • Assertiveness & dealing with difficult client relationships
      On-Demand

      Assertiveness & dealing with difficult client relationships

      Topics Covered:

      • Explore assertive communication and how to master assertiveness.
      • How to maintain professionalism when confronted with difficult or complex behaviours.
      • Learn how to communicate positively even if you have to deliver bad news.
      • How to say no nicely.
      • Difficult behaviours and how to deal with them assertively.

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