Catalogue
On-Demand
Added:10/01/2024 14:35
Topics Covered:
Understanding the value of personalising interactions and developing relationships.
Providing services starts with us – exploring knowledge, skills & attitude.
Discover what people need from us and how to provide the best outcome.
Demonstrating effective questioning techniques and active listening to provide the best service.
How to close the conversations to determine actions to achieve outcomes.
Understanding the value of personalising interactions and developing relationships.
Providing services starts with us – exploring knowledge, skills & attitude.
Discover what people need from us and how to provide the best outcome.
Demonstrating effective questioning techniques and active listening to provide the best service.
How to close the conversations to determine actions to achieve outcomes.
Credits awarded per Session. See individual Sessions for further details.
Credits awarded
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Name
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Certificate awarded
Already successfully completed: re-enrollment available!
About this item
Topics Covered:
- Understanding the value of personalising interactions and developing relationships.
- Providing services starts with us – exploring knowledge, skills & attitude.
- Discover what people need from us and how to provide the best outcome.
- Demonstrating effective questioning techniques and active listening to provide the best service.
- How to close the conversations to determine actions to achieve outcomes.
Other information
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Contact:ASU Career Launchpad (CLP) Admin
Additional Charges May Apply
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