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Boost your skills: Assertiveness & dealing with difficult client relationships
On-Demand
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Added:10/01/2024 15:15
Topics Covered:
Explore assertive communication and how to master assertiveness.
How to maintain professionalism when confronted with difficult or complex behaviours.
Learn how to communicate positively even if you have to deliver bad news.
How to say no nicely.
Difficult behaviours and how to deal with them assertively.
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Topics Covered:

  • Explore assertive communication and how to master assertiveness.
  • How to maintain professionalism when confronted with difficult or complex behaviours.
  • Learn how to communicate positively even if you have to deliver bad news.
  • How to say no nicely.
  • Difficult behaviours and how to deal with them assertively.

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  • Training Hours: 1.00
    • Additional Charges May Apply

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